Política de reembolso


  • 📦 Refund, Return & Exchange Policy | Pectus Healing™

    At Pectus Healing™, we are committed to providing high-quality, non-surgical solutions for Pectus Excavatum treatment.

    This policy outlines everything you need to know about our return, refund, and exchange process when purchasing a Vacuum Bell (VB) through our store.

    ⚠️ Medical Device Regulations for Vacuum Bells

    The Vacuum Bell for Pectus Excavatum is classified as a Class 1 Medical Device.

    • According to international medical regulations, once a Vacuum Bell has been used, it cannot be returned or resold, as it is considered a single-user product.

    • For hygiene and safety reasons, any used device must be safely destroyed.

    • This policy ensures that every customer receives a brand-new and sterile product.

    🦠 COVID-Era Hygiene Policy

    As a direct-skin-contact device, the Vacuum Bell collects sweat, skin oils, and other fluids during use.

    • Due to post-COVID health regulations, used medical devices like the VB are considered non-returnable.

    • Even if a device has been tried just once, it cannot be accepted back.

    • This aligns with global standards for medical-grade personal-use products.

    ✅ Exchange Eligibility — If You Booked a Consultation

    While returns are not accepted, we do allow free exchanges in specific cases.

    🔹 You're Eligible for a One-Time Exchange If:

    • You purchased a Vacuum Bell after a consultation with our team

    • The recommended VB model size turns out to be incorrect

    • You contact us within 14 days of delivery

    ✅ In these cases, we will cover the cost of exchanging your device

    🕑 Note:
    Exchange requests must be submitted within 2 weeks (14 days) of receiving your order.

    📩 How to Request an Exchange

    To request an exchange, please follow these steps:

    • Ensure you had a consultation with us before ordering
    • Email us at info@pectushealing.com
    • Include:
        • ✅ Your order number
        • ✅ A description of the issue
        • ✅ Photos or videos showing the problem clearly

    Our team will review your case and get back to you within 24–48 hours.

    💸 Refund Policy for Vacuum Bell Orders

    We offer refunds in very limited cases, based on production timing:

    • ✅ Full refund:
      If the request is made within 24 hours of placing your order and the parcel hasn’t shipped

    • 🔁 Partial refund:
      If the request comes after 24 hours, we’ll deduct 10% to cover production costs

    ❗ We work on a stockless model to maximize hygiene — your Vacuum Bell begins production within 24 hours of purchase

    📘 Vacuum Bell Instructions: Read the Manual Before Use

    Proper use of your Vacuum Bell is critical for:

    • Safe application
    • Long-term durability
    • Faster Pectus Excavatum correction

    🔍 After purchase, the Vacuum Bell User Manual is available:

    • As a free download
    • Sent via email with your order confirmation

    💬 Book a Free Consultation for the Best Fit

    Choosing the right size Vacuum Bell is essential for treatment success.

    We strongly recommend booking a free online consultation before purchasing to:

    • Ensure the best fit for your chest
    • Minimize pressure discomfort or air leaks
    • Qualify for a one-time exchange if needed

    👉 Book Your Free Size Assessment Here

    🤝 Our Commitment to Your Pectus Healing Journey

    We know how personal Pectus Excavatum is, and we're honored to be part of your healing process.

    Our goal is to deliver:

    • Exceptional customer service
    • Safe, effective medical devices
    • Honest and helpful guidance

    If you have any questions about your order, product use, or this policy, please contact us directly.

    We're here to help.