š¦ Refund, Return & Exchange Policy ā Vacuum Bell | Pectus Healingā¢
š¦ Refund, Return & Exchange Policy | Pectus Healingā¢
At Pectus Healingā¢, we are committed to providing high-quality, non-surgical solutions for Pectus Excavatum treatment.
This policy outlines everything you need to know about our return, refund, and exchange process when purchasing a Vacuum Bell (VB) through our store.
ā ļø Medical Device Regulations for Vacuum Bells
The Vacuum Bell for Pectus Excavatum is classified as a Class 1 Medical Device.
- According to international medical regulations, once a Vacuum Bell has been used, it cannot be returned or resold, as it is considered a single-user product.
- For hygiene and safety reasons, any used device must be safely destroyed.
- This policy ensures that every customer receives a brand-new and sterile product.
š¦ COVID-Era Hygiene Policy
As a direct-skin-contact device, the Vacuum Bell collects sweat, skin oils, and other fluids during use.
- Due to post-COVID health regulations, used medical devices like the VB are considered non-returnable.
- Even if a device has been tried just once, it cannot be accepted back.
- This aligns with global standards for medical-grade personal-use products.
ā Exchange Eligibility ā If You Booked a Consultation
While returns are not accepted, we do allow free exchanges in specific cases.
š¹ You're Eligible for a One-Time Exchange If:
- You purchased a Vacuum BellĀ after a consultation with our team
- The recommended VB model size turns out to be incorrect
- You contact us within 14 days of delivery
ā In these cases, we will cover the cost of exchanging your device
š Note:
Exchange requests must be submitted within 2 weeks (14 days) of receiving your order.
š© How to Request an Exchange
To request an exchange, please follow these steps:
- Ensure you had a consultation with us before ordering
- Email us at info@pectushealing.com
- Include:
- ā Your order number
- ā A description of the issue
- ā Photos or videos showing the problem clearly
Our team will review your case and get back to you within 24ā48 hours.
šø Refund Policy for Vacuum Bell Orders
We offer refunds in very limited cases, based on production timing:
- ā Full refund:
If the request is made within 24 hours of placing your order and the parcel hasnāt shipped
- š Partial refund:
If the request comes after 24 hours, weāll deduct 10% to cover production costsā We work on a stockless model to maximize hygiene ā your Vacuum Bell begins production within 24 hours of purchase
š Vacuum Bell Instructions: Read the Manual Before Use
Proper use of your Vacuum Bell is critical for:
- Safe application
- Long-term durability
- Faster Pectus Excavatum correction
š After purchase, the Vacuum Bell User Manual is available:
- As a free download
- Sent via email with your order confirmation
š¬ Book a Free Consultation for the Best Fit
Choosing the right size Vacuum Bell is essential for treatment success.
We strongly recommend booking a free online consultation before purchasing to:
- Ensure the best fit for your chest
- Minimize pressure discomfort or air leaks
- Qualify for a one-time exchange if needed
š Book Your Free Size Assessment Here
š¤ Our Commitment to Your Pectus Healing Journey
We know how personal Pectus Excavatum is, and we're honored to be part of your healing process.
Our goal is to deliver:
- Exceptional customer service
- Safe, effective medical devices
- Honest and helpful guidance
If you have any questions about your order, product use, or this policy, please contact us directly.
We're here to help.
