📦 Refund, Return & Exchange Policy – Vacuum Bell | Pectus Healing™

📦 Refund, Return & Exchange Policy | Pectus Healing™

At Pectus Healing™, we are committed to providing high-quality, non-surgical solutions for Pectus Excavatum treatment.

This policy outlines everything you need to know about our return, refund, and exchange process when purchasing a Vacuum Bell (VB) through our store.

⚠️ Medical Device Regulations for Vacuum Bells

The Vacuum Bell for Pectus Excavatum is classified as a Class 1 Medical Device.

According to international medical regulations, once a Vacuum Bell has been used, it cannot be returned or resold, as it is considered a single-user product.

For hygiene and safety reasons, any used device must be safely destroyed.

This policy ensures that every customer receives a brand-new and sterile product.

🦠 Post-COVID-Era Hygiene Policy

As a direct-skin-contact device, the Vacuum Bell collects sweat, skin oils, and other fluids during use.

Due to post-COVID health regulations, used medical devices like the VB are considered non-returnable.

Even if a device has been tried just once, it cannot be accepted back.

This aligns with global standards for medical-grade personal-use products.

✅ Exchange & Replacement Policy — Only with Prior Consultation

While returns are not accepted, we allow a one-time size exchange in specific cases.

🔹 You are eligible for a one-time replacement if:

• You completed a consultation with our team before ordering

• The recommended VB model or size was not a good fit

• You contact us within 14 days of receiving the order

In such cases, our team will guide you through the replacement process.

🔁 Please note: Only one replacement is allowed per customer.

📩 How to Request a Size Exchange:

• Ensure you had a consultation with us before purchase

• Contact us at info@pectushealing.com

• Include your order number and a short explanation with photos/videos showing the fitting issue

Our specialist team will review your case and reply within 24–48 hours.

💸 Refund Policy

Refunds are available only in limited cases and under the following conditions:

✅ Full Refund:

• If requested within 24 hours of placing your order AND your VB has not entered production or been shipped

🔁 Partial Refund (90%):

• If requested after 24 hours but before shipping — a 10% fee will be deducted to cover production and admin costs

🔁 Why the 10% Fee?

The 10% deduction covers bank and platform processing fees related to both receiving and refunding your payment, as well as admin and production costs that begin as soon as your order is placed.

❗ Once the product has been shipped, no refunds will be issued.

We operate on a stockless model, meaning each Vacuum Bell is made specifically for your order. Once production begins, materials and resources are allocated, making the order non-refundable beyond that point.

Used devices are never eligible for return or refund, unless a proven manufacturing defect is identified.

🛠 Replacements Due to Faults

If you believe your Vacuum Bell or pump is faulty, please:

• Email us at info@pectushealing.com 

• Include your order number and clear photos and videos showing the issue

We will inspect your case and, if a confirmed defect is found, offer a free replacement.

📘 Vacuum Bell Instructions: Read the Manual Before Use

Proper use of your Vacuum Bell is critical for:

• Safe application

• Long-term durability

• Faster Pectus Excavatum correction

🔍 The Vacuum Bell User Manual is available:

• As a free download

• Sent via email with your order confirmation

💬 Book a Free Consultation for the Best Fit

Choosing the right size Vacuum Bell is essential for treatment success.
We strongly recommend booking the online consultation before purchasing to:

• Ensure the best fit for your chest

• Minimize pressure discomfort or air leaks

• Qualify for a one-time exchange if needed

👉 Book Your Size Consultation Assessment Here:

https://pectushealing.com/products/consulting 

🤝 Our Commitment to Your Pectus Healing Journey

We know how personal Pectus Excavatum is, and we're honored to be part of your healing process.

Our goal is to deliver:

• Exceptional customer service

• Safe, effective medical devices

• Honest and helpful guidance

If you have any questions about your order, product use, or this policy, please contact us directly.

We're here to help.