10 YEARS OF WARRANTY
🔒 Pectus Healing™ Warranty Policy
At Pectus Healing™, we are committed to delivering only the highest-quality, medically safe, and effective solutions for the treatment of Pectus Excavatum.
Every component of our Vacuum Bell system is crafted with precision, using the best available materials — because when it comes to your chest and your health, only the best will do.
✅ 10-Year Warranty — Vacuum Bell (VB) Only
We are proud to offer an exclusive 10-year warranty for all Vacuum Bells (VBs) sold through our store.
This warranty covers:
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Manufacturing defects of the Vacuum Bell shell
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Faults in material quality or workmanship
It does not cover:
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Damage caused by misuse or accidental incidents (e.g., dropping, cutting, burning, excessive pressure)
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Modifications or alterations made to the device without written consent
1-Year Warranty on PUMPS (Soft, Pistol, Smart)
All pump devices (Soft Pump, Pistol Pump, and Smart Pump) come with a 1-year warranty.
Why only 1 year?
Because pump components are mechanical parts subject to wear over time — especially with intensive or improper use.
However, with proper care, most of our customers use the same soft pump for several years without issues.
To ensure optimal longevity:
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Always disconnect the pump after reaching desired vacuum pressure
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Avoid over-compressing or forcing the pump
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Store in a cool, dry place, away from direct sun or heat
🛠️ Warranty Support: How to Make a Claim
If you believe your product may be eligible for a warranty claim, here’s how the process works:
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Contact us at 📧 support@pectushealing.com
Please include a detailed description of the issue. -
Our team will request:
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Photos and videos to assess the issue
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A few simple tests to help identify the problem (often, it’s just the pump or connector)
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If the issue is confirmed and covered:
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You may be asked to ship the product back to us
(shipping costs not included) -
We will repair or replace the item
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We’ll then ship it back to you
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⏳ Processing time may take up to 2–3 months, depending on location and availability.
📌 Important Notes
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Altering the product in any way voids the warranty.
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We do not cover incidental or consequential damages.
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Warranty applies only to the original purchaser and is non-transferable.
💬 Need Help?
If you’re unsure whether your issue is covered or need help diagnosing a problem, reach out to us — our expert team is here to support you every step of the way.
