10 YEARS OF WARRANTY


 

 

🔒 Pectus Healing™ Warranty Policy

At Pectus Healing™, we are committed to delivering only the highest-quality, medically safe, and effective solutions for the treatment of Pectus Excavatum.
Every component of our Vacuum Bell system is crafted with precision, using the best available materials — because when it comes to your chest and your health, only the best will do.


10-Year Warranty — Vacuum Bell (VB) Only

We are proud to offer an exclusive 10-year warranty for all Vacuum Bells (VBs) sold through our store.

This warranty covers:

  • Manufacturing defects of the Vacuum Bell shell

  • Faults in material quality or workmanship

It does not cover:

  • Damage caused by misuse or accidental incidents (e.g., dropping, cutting, burning, excessive pressure)

  • Modifications or alterations made to the device without written consent


1-Year Warranty on PUMPS (Soft, Pistol, Smart)

All pump devices (Soft Pump, Pistol Pump, and Smart Pump) come with a 1-year warranty.

Why only 1 year?

Because pump components are mechanical parts subject to wear over time — especially with intensive or improper use.
However, with proper care, most of our customers use the same soft pump for several years without issues.

To ensure optimal longevity:

  • Always disconnect the pump after reaching desired vacuum pressure

  • Avoid over-compressing or forcing the pump

  • Store in a cool, dry place, away from direct sun or heat


🛠️ Warranty Support: How to Make a Claim

If you believe your product may be eligible for a warranty claim, here’s how the process works:

  1. Contact us at  📧 support@pectushealing.com
    Please include a detailed description of the issue.

  2. Our team will request:

    • Photos and videos to assess the issue

    • A few simple tests to help identify the problem (often, it’s just the pump or connector)

  3. If the issue is confirmed and covered:

    • You may be asked to ship the product back to us
      (shipping costs not included)

    • We will repair or replace the item

    • We’ll then ship it back to you

Processing time may take up to 2–3 months, depending on location and availability.


📌 Important Notes

  • Altering the product in any way voids the warranty.

  • We do not cover incidental or consequential damages.

  • Warranty applies only to the original purchaser and is non-transferable.


💬 Need Help?

If you’re unsure whether your issue is covered or need help diagnosing a problem, reach out to us — our expert team is here to support you every step of the way.

📧 support@pectushealing.com
🌐 www.pectushealing.com