📦 Refund, Return & Exchange Policy – Vacuum Bell | Pectus Healing™
📦 Refund, Return & Exchange Policy | Pectus Healing™
At Pectus Healing™, we are committed to providing high-quality, non-surgical solutions for Pectus Excavatum treatment.
This policy outlines everything you need to know about our return, refund, and exchange process when purchasing a Vacuum Bell (VB) through our store.
⚠️ Medical Device Regulations for Vacuum Bells
The Vacuum Bell for Pectus Excavatum is classified as a Class 1 Medical Device.
- According to international medical regulations, once a Vacuum Bell has been used, it cannot be returned or resold, as it is considered a single-user product.
- For hygiene and safety reasons, any used device must be safely destroyed.
- This policy ensures that every customer receives a brand-new and sterile product.
🦠 COVID-Era Hygiene Policy
As a direct-skin-contact device, the Vacuum Bell collects sweat, skin oils, and other fluids during use.
- Due to post-COVID health regulations, used medical devices like the VB are considered non-returnable.
- Even if a device has been tried just once, it cannot be accepted back.
- This aligns with global standards for medical-grade personal-use products.
✅ Exchange Eligibility — If You Booked a Consultation
While returns are not accepted, we do allow free exchanges in specific cases.
🔹 You're Eligible for a One-Time Exchange If:
- You purchased a Vacuum Bell after a consultation with our team
- The recommended VB model size turns out to be incorrect
- You contact us within 14 days of delivery
✅ In these cases, we will cover the cost of exchanging your device
🕑 Note:
Exchange requests must be submitted within 2 weeks (14 days) of receiving your order.
📩 How to Request an Exchange
To request an exchange, please follow these steps:
- Ensure you had a consultation with us before ordering
- Email us at info@pectushealing.com
- Include:
- ✅ Your order number
- ✅ A description of the issue
- ✅ Photos or videos showing the problem clearly
Our team will review your case and get back to you within 24–48 hours.
💸 Refund Policy for Vacuum Bell Orders
We offer refunds in very limited cases, based on production timing:
- ✅ Full refund:
If the request is made within 24 hours of placing your order and the parcel hasn’t shipped
- 🔁 Partial refund:
If the request comes after 24 hours, we’ll deduct 10% to cover production costs❗ We work on a stockless model to maximize hygiene — your Vacuum Bell begins production within 24 hours of purchase
📘 Vacuum Bell Instructions: Read the Manual Before Use
Proper use of your Vacuum Bell is critical for:
- Safe application
- Long-term durability
- Faster Pectus Excavatum correction
🔍 After purchase, the Vacuum Bell User Manual is available:
- As a free download
- Sent via email with your order confirmation
💬 Book a Free Consultation for the Best Fit
Choosing the right size Vacuum Bell is essential for treatment success.
We strongly recommend booking a free online consultation before purchasing to:
- Ensure the best fit for your chest
- Minimize pressure discomfort or air leaks
- Qualify for a one-time exchange if needed
👉 Book Your Free Size Assessment Here
🤝 Our Commitment to Your Pectus Healing Journey
We know how personal Pectus Excavatum is, and we're honored to be part of your healing process.
Our goal is to deliver:
- Exceptional customer service
- Safe, effective medical devices
- Honest and helpful guidance
If you have any questions about your order, product use, or this policy, please contact us directly.
We're here to help.
