10 YEARS OF WARRANTY
We use the best technology with the highest quality materials to develop our Vacuum Bells, following a meticulous standard of production.
This is necessary not for mere perfectionism, but because you need the best device to have a complete and lasting remission of you Pectus Excavatum.
We at Pectus Healing ™ are the only to offer you an Exclusive 10 Years of Warranty for any device we sell.
The Warranty will cover every manufacturing defect, it doesn't cover direct or indirect damages not conductible to lack of the manufacture, as an example if you drop, burn or cut the Vacuum Bell.
The black hand-pump warranty is 1 year because it's normal this part can wear out with intensive use, to prevent that the easiest thing to do is to substitute the pump and close the hose when the necessary vacuum pressure will be created
To be elegible for the warranty, you must avoid altering the device in any ways without our consent,
The process to use the Warranty in case of need is the following:
- Contact Pectus Healing via email at "firstname.lastname@example.org reporting the issue with detaills
- We need to determine the problem: to do so the support team will ask you to provide photos and videos and to do some tests, most of the time the issue is only the black pump.
- When the issue it's clear, you can send back the device (shipping costs not covered)
- Then we'll repair the device for you, if not possible, we'll exchange the device for you.
- Then we'll ship it back to you
- The whole process may take up to 3 months.